FAQ

Do you offer the possibility to join a waiting list?

YES! It is possible to be on a waiting list by clicking on « add me to the waiting list » that you can find on the product page.

How can I follow your next releases?

We usually communicate through Facebook, Instagram and Twitter. For those who signed up on our website and have an account, you can choose to receive whether or not our newsletter that contains the latest releases and projects.

I have broken my collectible, is there anyway that you could help?

Please contact us directly through our ticket service on our website by mentioning the right category. Please do not forget to attach in your ticket some photos of your issue. Tatsumaki holds no obligation to replace items and/or parts, but we will do our best to help you out.

Are you going to reprint some of your old figures?

The limited resin statues will never be reprinted. As for the unlimited PVC Statues and Action Figures We may reprint to give more opportunities to our fans to enjoy them.

How can I become a distributor/partner?

Send us your store’s relevant information, personal data and ideas to contact@tatsumaki-studio.com

How can I estimate the shipping costs?

We are going to use eventually a fixed shipping price of $14 or calculate alongside freight companies.

What shipping methods are available?

It varies from product to product, but mostly we gonna use FedEx. DHL, UPS, SAL, EMS, or Express may be used as well.

How long until I receive my order?

Once the product ships, it can take anywhere from 14 – 90 days,depending on where you live, what shipping method, and whether the product is currently available. Please note that the release date of products are an estimation and depends upon several factors, thus, it may change.

Is there a specific countries you sell and ship your product to?

We sell and ship worldwide, with the possible exception of certain licenses having specified restricted territories.

Can I cancel my order?

No, after place your order, being a full payment or down payment this amount of money will not be returned. As soon as the order is placed We lower the stock, preventing others to purchase and we immediately pay fees.

Can I pay in instalments?

We gonna offer a payment plan according to the value of the item. A three-times- instalment payment plan at least will be offered

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